I think legislation should be made (maybe anti-trust laws?) which requires companies to provide adequate, free 1st-level user support for paid services, and reasonably priced user support for free services.
The current way of big companies "just doing stuff" which deeply affects other people/businesses who do not have a single way to contact the offender is a nightmare which has to stop. As the market obviously fails here, legislation is required.
The current way of big companies "just doing stuff" which deeply affects other people/businesses who do not have a single way to contact the offender is a nightmare which has to stop. As the market obviously fails here, legislation is required.