Damn, thats stings but...totally fair so here is a basic breakdown -

1. A user would start at https://dohmh.codify.nyc and say and say whatever their intent is, e.g.: "I think I got food poisoning" or "I think I have COVID" etc...

2. The system would then either find a program for that intent or help the user make a protocol to reach their desired outcome (for that intent).

3. The program is a set of modules like: Assessments, Followups, Services etc... and the user is guided through each of them in an automated fashon. HITL is there when needed but the agent is the primary guide.

The whole point is that lots of processes just break down to a series of steps and deterministic logic that can be "codified". Thats why I call it "Codify".

I have had about 2000 programs completed but thats only 15% of the programs that users have started; so I think you may be right. I really need to improve my messaging.

One another note, I genuinely would like to thank you for the feedback. Critical feedback is hard to hear many time but its by far the most useful. I in no way meant to spam the comments but I don't otherwise know how to execute on the "tell people" part of "Do things, tell people".

> https://dohmh.codify.nyc

Why are you using a voice recognition box instead of just a plain old search bar? It took me a second to realize what's even going on and I backed out because I ain't giving you microphone access. If people want to use voice input all phone operating systems already have that. I'd really not want to talk about my symptoms if my throat is sore from covid too.

Then I found some of the actual protocols on your website, like the "Dohmh Weight And Health." I don't understand a single thing going on on that page. Why does clicking something that looks like a video play button take me to a page with a chatbot? Why is there a list of "policy makers" on the side? I am being shown eight steps and they all look like "health Context HealthContextAgent blah blah." What am I even looking at???

I don't want to be rude but this feels a textbook example of having too many tokens on your account and too little understanding of the problems you are trying to solve.

You are NOT at all being rude. I actually feel like I am hitting the jackpot today with this and the previous feedbacks so I would also like to thank you.

I would like to provide some explanation -

0. In prison you cannot always type things on your tablet. Often, we preferred phone / voice interfaces. I am correcting this now; defaulting to text input.

1. My pops was a social service worker for 30 years; he would always explain to me all the repetitive stuff that people had to deal with and how it hurt them so this: "Codify" is meant to be automated workflows that mitigate that barrier. Codification seemed like the best way to do that; I still believe this and its not domain specific, speaking to lack of problem understanding. The agent leads people through the "codified" workflows (aka: Programs).

2. I have no tokens, budget or other; I setup my own local coding ENV so maybe change textbooks, LOL (kidding ofcorse; glut of tokens = AI slop i get it).

3. What am I even looking at??? - When you enter things like "I think I have COVID" into ChatGPT etc.. you get a wall of text that people don't want to read. When people go here https://www.nyc.gov/site/doh/covid/covid-19-main.page - same thing. What you are looking at is my attempt to turn these walls of text into real automated workflows that have agents and HITL's guide them from an intent to an outcome. I obviously am not doing that good a job ATM but 2k+m users have completed their programs w/ verified outcomes but thats less than 15% of the programs initiated so your feedback is extremely welcomed and appreciated.

Your reply to this comment got flagged dead for some reason (not sure why, it seemed like a good faith comment) so I'm responding with a couple thoughts here.

Looking at your set of steps, I'm definitely getting lost around step 3 "The program then guides you one step at a time. Each step is a small module: a short assessment (a few structured questions), a task, a referral, a verification, and so on. It adapts to your answers rather than dumping a wall of text." Am I wrong that this flow is not built yet? Or is completely inaccessible to me?

Like, looking at the program page https://dohmh.codify.nyc/program/71776 I don't see how I can follow any of the steps. You say this is drawn from DOHMH pages, so I found the corresponding one for this program: https://www.nyc.gov/site/doh/health/health-topics/stay-healt.... I think this page is miles better than what you've built for a few reasons:

1. It comes with context in the form of paragraphs of explanation 2. It doesn't use undefined words like "program", "agent", "target". No where on that page is a string like "PersonalPrepTaskAgent". 3. It provides links to more resources, also written in nice human readable language

I don't want to be too hard on your project though. I've had to interact with the Pennsylvania DMV website a number of times, and trying to understand how to meet the requirements for a residential parking permit when I moved into my house was crazy because I needed some non-standard documentation due to having out-of-state plates. I would have loved a someone to break down the steps to me in very clear, understandable language. But I'm not sure your site is doing that right now.

As a last note, I wouldn't say you're "spamming" the comments, but I might recommend reaching out to potential users directly and asking them for harsh feedback. Posting into the void here clearly isn't getting you enough actionable feedback.

Its just not accessible to you, I am removing the login requirement right now because I think if you could easily click "Start" it might become a little clearer.

This is really great feedback man; and I am literally going to fix these things right now.

1. I am going to open up all the programs so users can click through all of the steps and really understand, like a preview.

2. I am going to just use my horrible writing skills and do the copy myself. I am very insecure about my writing so I leaned on AI for that probably way too much.

3. I am going to add a video NOT of program/protocols but of the actual process that its automating; e.g.: https://wiki.codify.nyc/agent/posts/nyc-311-apply-victim-com... and some of the user testimonials; for example - the core use case is care plan automation. 1k of the 2k users I was speaking about all were from crohns.ai

I think I not only missed the mark here but did the exact opposite of what I wanted to. Codification is supposed to simplify complex workflows and it seems like I did the opposite here and I can totally see how nobody would ever be able to tell that I am automating a process here.

The amount of embarrassment you just saved me I cannot thank you enough for. I was about to do my first "email/blast" style marketing campaign but I am going to dig into this first. If you don't mind, I would like to email you when I made the fixes.

Edit: The thing I don't know how to express is that the page you like, that can take a lot of work. I want to automated all of the things possible so that instead of reading a page its essentially just a program and the agent guides you (for real) through everything required to complete whatever process or flow the page describes.

Glad the feedback was helpful! Feel free to email me at either email in my profile. I think your next steps laid out here are good ideas. In particular, fully documenting (with video or text) a handful of actual successful uses of your site / the programs seems like a great next step.

I have no idea either LOL.