The difference with AI is that the agent becomes the first level of triage. It (many times) asks the easy initial questions (did you turn it off and on again?) so I don't have to. Doesn't always work like this, but often enough.
If everyone thinks their question will get closed, it might as well be reality because no one is going to ask and they are going to go elsewhere. Which is exactly what happened.
I'd argue that it's worse because now you have no idea what the actual original context was, just the AI's hallucination of it.