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If they user types "x broken" or "i do y" into Claude or ChatGPT with no context, that's absolutely no better than just sending it to you.

I'd argue that it's worse because now you have no idea what the actual original context was, just the AI's hallucination of it.



Not quite, or at least not in my experience.

The difference with AI is that the agent becomes the first level of triage. It (many times) asks the easy initial questions (did you turn it off and on again?) so I don't have to. Doesn't always work like this, but often enough.


so, have AI in front of the 'submit' button in the bug tracker and done!


You'd think two decades of StackOverflow would've teached people how to ask a good question.


Alas, what it taught people was to describe others who want to help them ask better questions as "gatekeepers".

Maybe SO really is full of rude, condescending gatekeepers - I haven't asked questions there much.

I haven't personally seen much evidence of it, though, despite decades of winding up there when searching for programming information.


If you haven’t asked questions how would you know? A question that gets incorrectly closed as a duplicate would never get seen by you.


Perception is reality.

If everyone thinks their question will get closed, it might as well be reality because no one is going to ask and they are going to go elsewhere. Which is exactly what happened.




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