I do always think it's interesting that the "bad" guys like EA had, for a long time, much friendlier store terms (refunds) than Valve did.
I also never thought that it was very nice of Valve to historically have security practices that are so bad that a group of security experts wrote them a letter begging for better security practices.
Large corporations are not your friend. They are the enemy; they vary only in type and depth of diabolicalness.