I don't get it either. I've rolled out well over a hundred of these in a higher education setting and I have never had one have a hardware issue or needed to retire it other than wanton damage. I still have a ton of M1s in circulation and they are great still. I had to just replace a Dell with only 2.5 years of service, they tend to fall apart.
Twenty years ago, I worked at a Dell laptop repair facility, which primarily supported education customers.
>other than wanton damage
Some fairly clever students read their warranties closely and figured out how to get annual upgrades without violating warranty exclusion clauses. Very clever. Very annoying.
