That is, in my most civil interpretation, knee-jerk hyperbole.
You're certainly within your rights to feel that way, and if you do, I certainly encourage you to migrate to something else. If that's really how you feel though, I'm guessing you already would have unless... just maybe, the service is better than you admit.
You think that it is knee-jerk hyperbole because you
do not take account to the user the risk of using
the service.
The risk means that even if Google provides the
service free, it still can have a cost for the
user that can be very high depending on the
importance of the emails the user is locked out of.
It also means that the cost is invisible 99% of
the time, which is why people keep using Google
services. After all, most companies that offer
network services mitigate the risk for the
user by allowing the user to contact them for
help if things go wrong.
For example, Amazon Web Services and Microsoft
both allow you to purchase support. However,
Google seem to only provide support when they
decide to invite you to it.
In my personal case, my main email of 16 years
is becoming increasingly spammed. I needed to
find another email to migrate to, and decided
to try out Gmail. Gmail has failed my evaluation.
There are terms for something that works 99 days but on the 100th day makes you feel like gotterdammerung.
They are a crappy service, fails QA 101, never trust google and i'm switching my email to something else