I'm not surprised. I've never been to Heathrow without having some kind of trouble (from missed flight, through lost luggage, to security having issue with my contact lenses solution).
Heathrow T1-4 of old maybe... Don't taint the whole airport with the same brush, T5 is an airport from the future my friend, been through there many, many times in the last 12 months and everything about it beats the best the US and Asia have to offer. I only argue because I've got out of their volcanic ash and snow be damned! If you want a bad experience, head to CDG, and see/smell how bad things can really be. Hell, they cancel flights just "because we can".
Haha, I hate T5 the most :/ Taking a train within the terminal, the longest security lines within Heathrow... no thanks. It sure looks purdy, but it's really hell to deal with. I don't even think it has mains sockets like the T3/T4 do.
So I guess you weren't fucked royally over christmas when one inch of snow brought T5 to a grinding halt? We received our luggage 5 weeks later and BA refused to reimburse all our costs (we lost a receipt for one train - presumably they think we walked and are going to pocket the cash...)
heathrow is seriously the worst airport i've ever been in, in terms of overall experience. and that includes some pretty dilapidated pre-renovation indian airports.
