>> And this also requires paying a representative more hours to deal with emails etc. It's not like there's zero cost.
> Generally, if I'm cancelling a service, I could not possibly care less about how much it costs the company to process my cancellation. That's completely their problem, and I'm not about to make it mine.
This was not the point of my comment. The point wasn't to sympathize with the company for their costs. The subjects of concern were other people with disabilities who may have otherwise been helped by the same representative (who probably also couldn't care about the company's costs either). The point of mentioning the costs was that the costs imply they can't just instantly add representatives to avoid affecting other such customers.
> Generally, if I'm cancelling a service, I could not possibly care less about how much it costs the company to process my cancellation. That's completely their problem, and I'm not about to make it mine.
This was not the point of my comment. The point wasn't to sympathize with the company for their costs. The subjects of concern were other people with disabilities who may have otherwise been helped by the same representative (who probably also couldn't care about the company's costs either). The point of mentioning the costs was that the costs imply they can't just instantly add representatives to avoid affecting other such customers.