Maybe because i'm a noob on telephony dev. but what's a "soft phone"...does that mean that the humans who receive the calls don't actually use traditional phones (like landlines or mobile phones), but rather via their web browsers?
Silly question: but if i didn't want my folks to use web browsers, and simply wanted to route a call to whomever is on call (and that person works remote, let's say), I wonder if possible to simply route the calls to that person's mobile phone?
Thanks. It seems - based on other comments - that this is likely a service for bigger customers, so i would guess those customers know what these terms mean.
Presumably, it is designed for larger customer support requirements, where you have a call center team taking many calls one after the other. It doesn't seem worth it to take occasional support calls.
Silly question: but if i didn't want my folks to use web browsers, and simply wanted to route a call to whomever is on call (and that person works remote, let's say), I wonder if possible to simply route the calls to that person's mobile phone?