I think you could assume better of people. His response was maybe a bit tone deaf, but text is a very poor way of communicating mood and circumstance. There are any number of creditable explanations from tiredness to language skills that could make sense of the response you're offended by.
fwiw: "I would have a really hard time working for someone whose first inclination was always towards criticism over accommodation or compassion." But then I also acknowledge there may be a whole bunch of other stuff going on here behind the scenes. ;)
That's valid, everyone has the attitudes and traits they're looking for on both sides. I should have better clarified in my first statement that I in fact would give them the opportunity to walk that statement back to show their interest in fixing it, and more importantly show some empathy to the GH team.
My biggest problem is that I can't imagine a time, even if I don't understand the problem, where I would say that I'm not interested in essentially not abusing a free system that can't handle my load. He basically said he had better things to spend his time or money on. That shows a motivation/attitude that would likely be there regardless of the issue or if they understood it. That's his knee jerk reaction, which I would say is probably his most honest, and it seems very selfish and not empathitic to the GH team at all.
fwiw: "I would have a really hard time working for someone whose first inclination was always towards criticism over accommodation or compassion." But then I also acknowledge there may be a whole bunch of other stuff going on here behind the scenes. ;)